ordering
How to Order
Order Processing
Payment
Shipping
Returns
Cancellations
Wholesale Inquiries
Contact Information
Orders may be emailed directly to us at sales@lovinganvil.com .
Orders may also be mailed to us at the following address:
Loving
Anvil
When ordering via email, mail, please provide us with the following information:
Name
Ship-to address
Contact person and preferred method of contact
Phone number
Email address (optional, for updates on specials, new pieces, etc.)
Please include the following ordering info.:
Style
number(s)
Quantities (per style)
T shirt Color (per style, if applicable)
Special shipping instructions if applicable (see Shipping section below)
Order Processing:
Once your order is received, it is immediately processed and will be ready
for shipping within 1-5 weeks (pending receipt and clearing of payment).
Notification will be sent to you confirming the receipt of your order,
and will include the total amount due (including shipping charges and
any applicable taxes), and an estimated time to shipment. In the event
that any items ordered are unavailable or backordered, you will be notified
immediately. As the majority of our items are made-to-order, time to shipment
will vary depending on the size of the order and/or the intricacy of the
styles ordered. Orders will only be shipped following receipt and clearing
of payment. A second confirmation will be sent to you when your order
is actually shipped.
Payment:
Orders must be prepaid or paid via COD. We currently accept checks and
money orders. We also accept credit and debit card payments online via
paypal. For more information on using paypal or to submit payment via
paypal, go to www.paypal.com. Our
paypal account name is "coco@lovinganvil.com". We are currently
unable to accept credit card payments directly. All checks should be made
payable to Gil or Coco Corral.
Returned checks will be charged a $25 fee.
Shipping:
we're shipping via fedex ground usually. included in the pricing for domestic
shipping.
For Express shipping or other situations inquire for rates. Please inquire for International shipping rates or for shipping charges to APO/FPO. COD charges are additional. Please contact us for COD charges.
Returns:
As most items are made-to-order, we can only accept returns on damaged
merchandise shipped within the last 14 days. Please check packages when
they arrive and email returns@freshlowtech.com,
in advance, to inform us of your return. For your protection, please ship
all returned items prepaid and insured in a sturdy carton or well-padded
mailer. Items damaged in return shipping will not accepted. Returns should
include your invoice number, date of purchase, and your personal information
(as listed above), along with the specific reason for return. Refunds
will be paid via check.
All work is guaranteed against defect. In the unlikely event a repair is necessary there is no charge within the first 90 days after receipt of item. This does not, however, cover a ring etc., that was, say, involved in a game of tackle football, slammed in a door or rolled over by a car.
Cancellations:
Order cancellations will only be accepted within the 24 hrs. following
order placement and only if production on made-to-order pieces has not
yet begun. Cancellations must be emailed or phoned in to ensure timely
receipt of request.
Wholesale Inquiries:
Please email us at sales@lovinganvil.com
for wholesale inquiries.
Contact Us:
If you have any further questions or comments, please drop a
line here .
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